| Delivery Model |
Mindlance has derived its delivery model from ITIL and MOF to provide best in class service to suit your needs. Proven three phased approach of Mindlance is controlled by Risk Management, Security Compliances and Governance Policies to ensure you the improved service level and controlled cost regardless of IT infrastructure complexity.
- We plan and optimize our service strategies to seamlessly align your business with IT at the same time compiling to the policies thus aiming to support your business goals and objectives.
- We strive hard to deliver you the best in industry service by following the process of constant envision, planning, building, stabilizing and deploying.
- We ensure that the IT services are operated, maintained and supported to meet high levels of SLA.
Remote Service Delivery Model:
Mindlance offers both traditional at-site delivery Model and futuristic Remote Infrastructure Management Model. Mindlance has built world class, state of art Remote Infrastructure Management Delivery Center (RIM-DC) which addresses all the security and compliance needs. Mindlance adopt s Hybrid model which is blend of At-site, Nearshore and Offshore resource to deliver the services.
This model is proven to provide high SLA and greater response to IT Infrastructure issues. Remote Infrastructure Management (RIM) provides effective end-to-end management and support of IT assets regardless of their location by pro-active and predictive monitoring. 90 to 95 per cent of infrastructure issues can be resolved remotely.
Customer Benefits
- State of Art remote Infrastructure management facility with following features Continuity, availability, security, resilience and disaster recovery
- Comprehensive solution across all platforms, delivery and operating systems
- Cost reductions from consolidation, economies of scale and blended sourcing
- Best-of-breed customer service with global support
- Optimized performance and improved productivity
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"There are several factors that prompted us to select Mindlance. Firstly, their customer engagement model is pretty good where the company has cohesive focus on the need of the customers. Besides that, the response time and flexibility showcased by Mindlance is incredible. What is more, its diversified service offerings make them one stop IT partner. Mindlance is also a value addition and cost reduction to the customers"
Mindlance has always been a preferred and trusted IT partners for its existing clients, however, the aspect which attracts our prospect clients is our engagement model and customer oriented approach which is reflected very well by our best in industry customer retention rate.
