Mindlance offers both remote helpdesk and At-site supports for its services ranging from Desktop Management, Servers Management, Storage Management, networks Management to Applications Management. We offer you a Proactive and Process oriented approach to help you bring down your cost, increase flexibility and package it to suit your business requirement.

Help-Desk

• Single point of contact for 1st level issue reporting
• Helpdesk support for all kind of IT Infrastructure devices and products
• 24/7 at-site and remote helpdesk support
• Highly Skilled resources to support the various IT Service management tools like Remedy, BMC
• Multi Medium support like Chat, Voice, email etc
• Highest quality of reporting to stake holders
• Flexible SLA based costing model

Site-Support

• Local Onsite Support for all Standard Hardware and Software
• Disaster Event Support
• Asset Management
• Preventive or corrective maintenance
• Flexible SLA or Availability based costing model

Customer Benefits

• Single Point of Contact for 1st level issue logging
• Predictable Service cost while guarantying the SLA
• Proactive issue identification and resolving
• Increased user productivity by increasing stratification level
• State of art 24/7 remote helpdesk facility
• IT Process improvement