Managed Desktop Services is a predictable, cost-contained approach to fully managing customer complex desktop support requirements without costly IT personnel or infrastructure investments. Mindlance’s Managed Desktop Solution provides the ability and agility to manage your desktop infrastructure proactively from either at-site or remote site. We provide customer with greater flexibility and better corporate governance.  And your staff benefits from desktop systems tailored to their user needs resulting in greater efficiency, productivity and employ satisfaction.

• Core Services
  • Desktop Discovery and Management
    • Regularly Discovery, the desktop, laptop, printer, faxes and application inventory using industry standard tools like MAP, SCCM or custom tools
    • Regularly report the inventory details/changes to stake holders
    • Manage the discovered inventory either using full at-site delivery mode or using hybrid remote infrastructure management delivery mode
    • 24/7 Helpdesk support
  • Application Packaging and Distribution
    • Assessing and planning the application inventory
    • Full application life cycle support from validating, packaging, UAT, to production deployment
    • Delivery using Application Factory Model
    • Flexible per application costing model
• Security Services
  • Desktop Patch Management
    • Add on service to Desktop Discovery and Management service
    • Full security update patching support from indentifying to deploying in production environment
    • Delivery using either full at-site delivery mode or using hybrid remote infrastructure management delivery mode
    • Flexible per desktop costing model
  • Anti-Malware Management
    • Add on service to Desktop Discovery and Management service
    • Manage the Anti-virus/Malware setup from vendor like Symantec, McAfee and Microsoft
    • Regular discovers of Virus definition from end user desktop
    • Virus prevention by deploying latest virus definition
    • Delivery using either full at-site delivery mode or using hybrid remote infrastructure management delivery mode
    • 24/7 Helpdesk support
    • Flexible per desktop costing model