Mindlance’s Functional Support services help your customers to get the answers common usability questions and problems, application navigation etc. Our experienced specialists and analysts use state-of-the-art infrastructure and world class processes to offer high quality services to support your business users.

We create and maintain an up-to-date, detailed client profile that documents your system and business working allowing us to fully understand the processes and customizations that must be supported.

We adopt ITIL best practices and procedures to meet the unique requirements for each customer including the SLA monitoring and enforcement, according to defined policies.

Some of the Services provided under Functional Support are:

• How-to Advice
• Troubleshooting Issues
• Functional Training